FREQUENTLY ASKED QUESTIONS
We're here to help!
GENERAL QUESTIONS
We are open Monday to Friday, 9AM-5PM MST.
Email Us
To send us an email, please provide details on your question and our support team will be in touch within 1-2 business days. For a quicker email reply, please try using our LiveChat feature by clicking the chat icon in the bottom right-hand corner of this web page and following the instructions to "send us a message." [email protected]
Have a question on how to design your space, or would like more information on our design offerings?
We are excited to offer virtual design services for small spaces though the Guided Home Design team. Please visit the information page here to get more details on offer and pricing.
For bigger projects, please go to GuidedHomeDesign.com to learn more about the Guided Home Design team and what they have to offer.
Please read about our story here.
SHIPPING QUESTIONS
Furniture and oversized items may take up to 3 weeks to ship from the confirmed “in-stock” date and will be delivered via a 3rd party freight carrier. Once the item has shipped, you will receive an email with a link to track your orders shipment. The 3rd party carrier should call you to schedule a delivery time that works best for you. You can always request to change the time/day of delivery to fit your schedule’s needs.
Shipments will be delivered via a White Glove service.
Please fully inspect your item upon delivery for any imperfections and direct any damages or product concerns to our claims form.
StyleMeGHD ships to the 48 continental United States. We do not ship to Hawaii, Alaska, or internationally at this time.
Freight deliveries: 1-3 weeks depending on the distance from warehouse and shipping address.
Small packages: 5-7 business days depending on the distance from warehouse location to shipping address
Please allow a couple of days from when your item receives tracking to expect to see movement on your package. Our carriers have scheduled pickup days each week so in these instances, your package is likely waiting in our warehouse for the carrier to pick it up and be on its way!
If you do not see movement with your tracking within a week, please feel free to reach out to us and we will contact the carrier to take a look into your order further.
Our 3rd party carrier should call you to schedule a delivery time that works best for you a few days prior to delivery. You can always request to change the time/day of delivery to fit your schedule’s needs.
If you are concerned with scheduling a time for delivery, or need proof of insurance, and the driver has not reached out to you, you may call the carrier’s customer service line and reference your tracking number to ensure the date/time that is best for you.
QUESTIONS ABOUT YOUR ORDER
Rates from 0–36% APR. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. For licenses and disclosures, see affirm.com/licenses. For example, a $800 purchase could be split into 12 monthly payments of $72.21 at 15% APR or 4 interest free payments of $200 every 2 weeks.
Our Development team is working around the clock to optimize our website to get the most accurate depiction of product availability, but there are still some items without ETA’s on them. In the meantime, please reach out to our support team with the product name and we can give you the ETA for that item. If you do not reach out prior to purchase, we will send you a Status Update following your order confirmation with the lead time for your convenience.
In stock orders are unable to be canceled. Please be confident on your in stock order before placing it, as we will be unable to cancel it once it has been placed. In stock orders are automatically placed through our warehouse and start processing as soon as an order is placed to ensure your product is quality checked and ready for the quickest shipping lead time possible. Halting any part of this slows down the processes in our warehouse and will make for longer general lead times. We appreciate your understanding as we are always looking for ways to improve speed and quality for every part of the ordering + shipping processes.
Orders that are not in stock at the time of ordering may be canceled at anytime before it has been "queued for shipment", or restocked to our warehouse.
If you have already placed an order and would like to add an item, please place a new order with us. If you used a discount code for the original order that has expired with use, we will honor the discount on the second order if they are placed within 24 hours. If you need to edit an item on your order, please reach out to us on support and we will cancel the item you wish to edit if it has not been queued for shipment and have you re-place an dorder with the item you wish to replace it with.
StyleMeGHD understands that our customers' time is valuable and tries to communicate the most up-to-date availability for all of our orders. We want to inform you of how our backorder process works. Once a backordered product is purchased, that purchase is then placed on a waiting list determined in chronological order based on date/time of purchase. If the customer decides to cancel their order, they will then be refunded and taken out of line for that list, and the next waiting customer will fill their spot. This method is also how our estimated ship dates are determined.
Furniture + oversized items requiring freight shipment: 1-3 weeks to ship from order confirmation.
Small packages: Typically ships within 5-7 business days from order confirmation via UPS. For both shipping methods, please allow a couple of days from when your item receives tracking to expect to see movement on your package. Our carriers have scheduled pickup days each week so in these instances, your package is likely waiting in our warehouse for the carrier to pick it up and be on its way!
Email us at [email protected] or send us a live chat message with your order number and new shipping address and we will do our best to accommodate. If your order has already shipped, we will put in a re-route request, but it may not be eligible for change.
Please fill out our claims form and our team will contact you to help with a solution.
You may have received store credit for a couple of reasons:
A) You have canceled or returned your order and chose to receive store credit instead of a refund to your original form of payment.
B) The item you ordered has unexpectedly become unavailable to ship, so our team reached out to ask if you wanted a refund or store credit for your order. If we do not hear back within 48 hours, we will reimburse with store credit. If after this time you decide you’d like a full refund instead, you may reach out to us to receive a refund instead.
You should have received an email from us confirming the amount.
PRODUCT QUESTIONS
Most of our wallpaper is sold as a double set, so one roll with have 2 single sets inside of it. Lets say you ordered 6 rolls of wallpaper, you will receive 3 double rolls, so don’t be alarmed if your package arrives looking like it has half the product. Note that all wallpaper sizes differently too, so one double roll could agave different dimensions form the next.
Please speak with your professional wallpaper installer to provide details on how much wallpaper is right for you to order for your space.
We are able to provide fabric swatches as well as other finish samples on a portion of our products. If finish samples are available you will find links to order those in the product description. Unfortunately, if you do not find a note about product sample offerings in the product description, that means we can not offer those at this time but look forward to expanding offering for your reference in the future.
Most beds that are offered through our site come with paneling which allows for a box spring to be optional - unless stated otherwise on the description.
You might be wondering why you might want a box spring if your bed frame is equipped to function without one. It basically gives you the option to add height to your bed size if you want it. It’s something to consider if your nightstands are significantly taller than the height of your bed or if you like your bed to stand taller in general, you may want to add the box spring under your mattress.
It’s always good to have options! If you’re still unsure about this, then feel free to contact us with any further questions.
You can read about our original art collection on our blog here. These Original Art Pieces are handmade using a blend of plaster molding material, paint, and canvas. Each piece is made unique and may come with different marking or brush strokes than what is pictured in the imagery, but that is the beauty of this collection!
Custom art orders can be placed. You can request different sizes or colors based on your design needs. To do so, please follow the instructions below:
For custom requests, we will need to submit your requests to the artist for approval. Once approved, we will send you a price quote. We will need the following information for custom requests:
- Artwork name
- Artwork size
- Quantity
- HEX color code if you are requesting a specific color
- Any other notes to the artist
Once we receive this information, your request will be sent to the artist for approval and you should hear back with the status in about 5 business days with approval. Please send custom requests to [email protected].
Have a question we didn't answer?
Please fill out our Contact Us form and one of our customer service specialists will reach out to you directly.
