SHIPPING INFO
Shipping Information
At StyleMeGHD, we strive to make your shopping experience as smooth as possible. Here's what you need to know about our shipping processes:
Order Processing:
- All orders are typically processed within 1-3 business days.
- Non-furniture items will be shipped within 2-7 business days from the in-stock and processing date.
- Furniture items are expected to ship within 1-3 weeks (lead times may vary).
Please note that back-ordered and in-stock items' lead times are subject to potential changes. For more clarification, please email our customer service team at [email protected].
Estimated Shipping Times:
- Estimated shipping times are provided on each product page but are subject to availability changes. Once an item is ready to ship, you'll receive a confirmation email with a tracking number to view the transit details.
- If a product is out of stock or on backorder, we'll communicate a new estimated shipment date, giving you the option to keep, alter, or cancel the order.
Placing an order secures product allocation, and canceling/reinstating orders may result in varied shipment dates. We'll keep you informed of any changes in product availability.
Cancellation Policy:
- Cancellation requests can be sent to [email protected].
- Once orders are restocked, they cannot be canceled.
- Cancellation requests for in-stock items or queued-to-ship items may not be approved. For more clarification on a specific item, please reach out to our customer service team at [email protected].
Furniture Delivery:
- Furniture and large items will be delivered by our trusted third-party service provider.
- Transit times are estimated to be 8-12 business days.
- A representative will contact you directly to schedule delivery once your shipment is ready.
All standard shipments will be delivered packaged at your doorstep. Furniture and large item shipments require a signature upon delivery.
Damaged Product:
While we stand behind the high-quality of our products, we understand that damages may happen in the delivery process. If you have a damaged item, we kindly request you to follow the below steps to file a damage claim:
- Inspect your furniture at the time of delivery.
- File a claim within 48 hours of delivery for damages or defects.
- Claims will be responded to within 5-15 business days.
Refused Deliveries:
- Non-damaged or defective items refused are eligible for store credit, with a 25% restocking fee.
- Original shipping charges are non-refundable.
Holding Requests:
- Request holding date within 48 hours from order confirmation.
- Storage fees of $35 per week apply if the item hasn't shipped.
Shipping Rates:
- Standard shipping rates calculated at checkout based on total order items, amount, and destination.
- Shipping Rates are subject to change at StyleMe's discretion.
- Additional fees for extra services will be calculated at checkout or added upon customer request
White Glove Delivery:
- White Glove Delivery is available for all orders.
Please feel free to contact [email protected] for any specific requests or assistance. We appreciate your understanding as we strive to provide accurate stock and shipping time frames. Thank you for being a valued customer!
Xx,
Team StyleMe